English for Hotel and Catering Industry

ပုိ႔စ္တင္ခ်ိန္ - 2/28/2014 10:43:00 AM

(Unit 24 Dealing with Problems- ျပႆနာမ်ားကိုကိုင္ တြယ္ေျဖရွင္းျခင္း)

ဒီသင္ခန္းစာဟာ အခန္း ၁၂ -ေတာင္းဆိုမႈမ်ားကို ေျဖရွင္း ေဆာင္ရြက္ေပးျခင္းႏွင့္ အခန္း ၁၄ -မေက်နပ္ခ်က္ မ်ားကို ေျဖရွင္းေဆာင္ရြက္ေပးျခင္းစတဲ့ သင္ခန္းစာမ်ားနဲ႔ ဆက္စပ္လို႔ေနပါတယ္။ ျပႆနာတစ္ရပ္ကို တုံ႔ျပန္ ေျဖရွင္းပံုကို အဆိုပါ အခန္းမ်ားမွာ ျပန္လွန္ေလ့လာသင့္ပါတယ္။

Are we service minded enough?

(1)Staff: Reception!

Guest: I requested a non-smoking room. But this room really smells of smoke.

Staff: I'm really. Your requested should have been registered. I'll change your room immediately.(2)

Guest: Excuse me, but my room hasn't been serviced. The bed hasn't been made and the bathroom hasn't been cleaned.

Staff: I'm very sorry. It should have been done this morning. I'll call the housekeeper straight away.(3) Staff: Reception!

Guest: There's still no hot water in our room. This should have been mended yesterday.

(4) Guest: I didn't have a wake-up call this morning. But I asked for one for six thirty.

Staff: Room 152, yes you shouldn't had a call. I'm very sorry. I'll look into it.

(5)Guest: I asked for your overnight laundry service. My shirts haven't arrived back yet.

Staff: I'll chase up housekeeping right away sir to see what happened to your shirts. They should've been ready before 8 AM.

(6)Guest: Excuse me? We still don't have air-conditioning in our room. It hasn't been fixed yet. I told you about it yesterday.

Staff: I'm sorry sir, this should have been dealt with. I'll send a service engineer right away.

ေလ့လာထားရမည့္ expression မ်ား

I requested a non-smoking room.

ကၽြန္မ ေဆးလိပ္မေသာက္ရအခန္းကို ေတာင္းဆိုခဲ့ပါတယ္။

Your requested should have been registered.

လူႀကီးမင္းရဲ႕ ေတာင္းဆိုမႈကုိ မွတ္တမ္းတင္ထားၿပီး ျဖစ္ရမွာ။

Excuse me, but my room hasn't been serviced.

တဆိတ္ေလာက္။ ကၽြန္ေတာ့္အခန္း မရွင္းရေသးဘူး။

I'm very sorry, I'll look into it.

အရမ္းဝမ္းနည္းပါတယ္ရွင္။ ကၽြန္မေျဖရွင္းေပးပါ့မယ္။ (စံုစမ္းၾကည့္ပါ့မယ္)

It hasn't been  fixed yet.

မျပင္ထားရေသးဘူး။I'm sorry sir, this should have been dealt with.

ဝမ္းနည္းပါတယ္ ဆရာ။အဲဒီကိစၥကို ေျဖရွင္းေပးၿပီး ျဖစ္သင့္တာပါ။

ေလ့လာထားရမည့္ ေဝါဟာရမ်ာ

Access- ဝင္လမ္း၊ (ၾကည့္ရန္၊ သံုးရန္၊ ေတြ႕ရန္)  အခြင့္အလမ္း၊ အခြင့္

mend- ျပဳျပင္သည္။ ဖာေထးသည္

overnight- ညတြင္းခ်င္း၊ တစ္ညတာ

properly- ေကာင္းမြန္စြာ

smelt- အနံ႔ရသည္

suitable- သင့္ေတာ္ေသာ

wake-up call- အိပ္ယာႏိႈးေပးသည့္

ဝန္ေဆာင္မႈ ေလ့လာထားရမည့္ ဝါက်တည္ေဆာက္ပံုမ်ား

should+has/have+been+past participle လုပ္သင့္တဲ့ တစ္ခုခုကို မလုပ္ရေသးဘဲ ေႏွာင္းခ်ိန္က်မွ လုပ္ၿပီး သင့္တာ ဟုေျပာခ်င္တဲ့ အခါမ်ဳိးဒီပံုစံနဲ႔ သံုး ပါတယ္။ အတိတ္က အျပဳအမူတစ္ခုကို ေဝဖန္ မွတ္ခ်က္ေပးပါတယ္။ အျပဳအမူကို ျပဳလုပ္သူဟာ၊ မလုပ္ခဲ့၊ ေကာင္းေကာင္းမလုပ္ခဲ့ဘူး။ အမွားအယြင္း လုပ္ခဲ့တယ္လို႔ ေဝဖန္ရာမွာ ေျပာတဲ့ပံုစံပါ။

ေအာက္ပါဥပမာတို႔ကို ၾကည့္ပါ။

The room should have been cleaned. အခန္းကို သန္႔ရွင္းၿပီး ျဖစ္သင့္တာ။ (မသန္႔ရွင္းရေသး)

The shirts should have been delvered. ရွပ္အက်ႌေတြကို ျပန္ပုိ႔ၿပီးသား ျဖစ္သင့္တာ။ (ျပန္မပို႔ရေသး)။

ေလ့က်င့္ခန္း၁။

ေအာက္ပါ ဥပမာတို႔ကို ၾကည့္၍ တုံ႔ျပန္ေျပာဆိုပါ။

Example The phone doesn't work. (check)

It should have been checked.

1. The light bulb is broken. (replace)

2. Our bath is dirty. (clean)

3. The rubbish bin is full. (empty)

4. These glasses are dirty. (wash)

၂။ ေအာက္ပါ complaint  မ်ားကို ေျဖရွင္းခ်က္ေပးပါ။

Example The bed isn't made.

I'm sorry it should have been made. I'll send someone up immediately.

1. Our bathroom hasn't been cleaned.

2. The minibar is empty.

3. The bathroom doesn't have any new soap or shampoo.

၃။ ေအာက္ပါ ၀ါက်တို႔ကို မွန္ကန္သည့္ ႀကိယာပံုစံေရြးပါ။

1. The floor in room 452 hasn't been cleaned.

a) isn't cleaned b) hasn't clean c) hasn't been cleaned

2. The bed ----------------------

a) isn't done

 b) hasn't been made

c) hasn't made

3. The towels ------------------

a) haven't been changed

b) haven't changed

c) aren't changed

4. Room 261's shirts ----------------- yet from the laundry.

a) hasn't arrived back b) haven't arrived back c) aren't arrived backAnswer

1/

1. It should have been replaced.

2. It should have been cleaned.

3. It should have been emptied.

4. They should have been washed.2/

1. I'm sorry it should have been cleaned. I'll call the housekeeper straight away.

2. I'm sorry it should have been refilled. I'll look into right away.

3. I'm sorry they should have been replaced. I chase up a housekeeper right away.

3/2.b, 3. a, 4. b, ဇာနည္ (My Way!)

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